Is your product acting up? Please review our warranty policy below:
Warranty Policy Statement
Tyler provides a Limited Warranty of ONE YEAR for all
of its products. Tyler warrants this product to the original purchaser ONLY, to be free from defects in materials
and workmanship originating from the manufacturer.
Tyler agrees, at its discretion during the warranty period,
to repair or replace the product if it is determined to be defective at “no charge”. This warranty does not cover cosmetic damage, antennas, AC cords, damage due to power surges, connection to improper voltage supplies, damage caused by leaking batteries, misuse, mishandling, improper application, acts of God, or attempted repair
by an unauthorized service agent. Products are sold
for personal, non-commercial use only. Product is not warrantied for commercial or rental use. In order to have your merchandise repaired or replaced under warranty,
you must contact Tyler’s customer service department
at the number or email address below within
the warranty period.
For more information, or to find out if your product
qualifies for warranty service, please follow the link below.
In order to have your merchandise repaired or replaced under warranty, you must contact Tyler’s customer service department at the number or email address below within the warranty period. The customer service department will provide you with an RMA number (return authorization code) and the street address for product service/returns. With the product, you must include the following:
1. Proof of purchase, which must have a purchase date which
falls within the warranty period specified in the product manual.
2. All of the items and accessories that came in the
package, as well as the product itself.
3. A detailed description of the problem you are having with
the product.
4. All returns must have an RMA Number (an RMA number can
be obtained by contacting customer service).
The product must be sent in the original packaging, or a reasonable substitute, to prevent damage. You must include your full name, shipping address, and telephone number for order reference. No return will ship back to a PO Box.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. TYLER SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
The warranty period of a repaired or replaced unit will be the balance of the original purchase date.
TYLER CUSTOMER SERVICE